We respect privacy and your rights to control your own personal data. Your data is highly valued and securely protected by us. We have never and will never sell your data to any third parties.
The Types of Personal Information We Collect
We collect information you voluntarily provide to us when you place an order or sign up to our newsletter or enter a competition. These include personal information details such as your phone number, address, email address or work phone number.
Information we collect automatically
We automatically collect information about you, primarily focused on the device you are searching our products and services with such as iPhones, iPads, Android phones or tablets and desktops. This is to ensure the formats we provide imagery and detail on our products is best displayed and user friendly across all platforms and operating devices. This ensures that when we design our website or make amendments and improvements to our website, you have the best experience on the device you are using to maximise your shopping experience and make it as smooth as possible. We may well also collect your general geographic location, as indicated by your IP address, your browser type, the web pages you visit and which parts you may interact with. We may well obtain further information through social media platforms you may use to further improve the information and products that are more relevant to you.
Customer Service Contact DataShould you have the requirement to contact us for any assistance with your online order or in store purchase, or just need some information regarding a product or service, we may store your contact details to ensure we offer you the best service and after care. This may include your phone number, email address, home address or work contact number. This would also include any contact made through the social media channels we offer, such as chats or group messages. In the event you may return a product for an exchange or refund, we will use the contact information you have voluntarily provided to ensure we respond in the appropriate timescale and resolve any issues as smoothly as possible, keeping you informed of the progress if and when required.
Online and Instore Payment Resolutions
We use data to protect the security and safety of all our products and services at Landau Store Ltd and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. Third Party payment providers we use online or in store, such as Paypal, or our in store electronic payment terminal providers, such as Lloyds TSB, will never disclose any information with us that is not a requirement to resolve any issues customers may have raised. This is in regard to a product or service they have made payment for, or are seeking a refund or challenging a potentially fraudulent use of their account.
Security and storage or personal information
We take protecting the security of your personal information as our highest priority. All our data is stored on top tier industry strength secured servers. Hosted in fully accredited (ISO27001,SOC) data centres used by high profile industries including Government. All Third Party Vendors such as Paypal provide industry standard encryption and adequate security measures, inline with their minimum security expectations. However, while we ensure sensible precautions to guard the personal information we collect, no security system is impenetrable.
Your online account information can only be accessed by you through your username and password you created. You should never disclose your password or username to anyone. You should always log out of any computer and close your browser as a sensible security practice. If you believe your account has been accessed by another person, please notify us immediately at firstname.lastname@example.org
As you are in control of your personal data at all times, you can request a copy of the details we hold about you. You can also inform us of any changes you may wish to change about your details. You can ask us to remove or delete any details you are not happy for us to store about you. Our aim is to act swiftly in a sensible time frame to resolve this request from you. We aim to resolve your request within seven days.
Although visitors of all ages may navigate through www.landaustore.co.uk website pages, we do not knowingly collect any data from those who are under sixteen years old. If you have any concerns regarding improper registration or purchases made on our website, we will investigate and act accordingly to remove the registration and delete from our records.
You can call the store within business hours 09:00 to 17:30pm Monday to Saturday and 10:00 to 16:00 on 01303 257511 within the UK or +44 (1303 257511) outside of the UK.
Our address is:- Landau Store - 111 Sandgate Road - Folkestone - Kent CT20 2BL