Making A Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. When giving us your details, you're order is NOT complete. When we recieve your details our end, we print your order, check the stock and process your order. You will receive an email saying 'processing' when we are printing your order off. If your order cannot be completed due to stock selling before we recieved your order we will notify you via email or telephone and will perhaps offer an alternative size or product which we do have in stock. 99% of our goods are in stock and we try very hard to keep our website up to date daily. If you do NOT hear from us then we are successfully completing your order and despatching it!!

We accept credit card payment and payment by bank transfer. If you are shopping from America, Canada or Europe, place your order and your credit card company will convert the transaction to your currency. We accept Visa, Mastercard, American Express, Visa Electron,and Solo.

We DO NOT accept Paypal, Western Union or personal cheques.

DELIVERY CHARGES

All UK Based Orders for Clothing and Footwear - £4.95 Recorded Delivery. This charge is set, no matter how many products you order!

FREE POSTAGE ON ORDERS OVER £100.00*
*this does not include ski wear.

Worldwide orders for Clothing - £10.00. Footwear - £20.00. This price is per item, not per order as we have to send goods worldwide using a different method of postage to ensure all goods arrive safely.

Ski goods are priced individually as listed below. The postage charges are for INDIVIDUAL ITEMS ONLY and not set for multiple purchasing as the goods need to be sent separate and are charged by weight.

Ski Postage and Packaging

* Heavy Bags which are indicated as not being included within the £4.95 Postage cost £10.00 UK and £20.00 World

RETURNS POLICY

If you are not satisfied with the item sent to you (I.e. if it is the wrong size), please send the item(s) back RECORDED DELIVERY and please write a letter stating your full name which you placed the order under, your full address, your order number and the reason for the return. We will do our best to cater for your needs and either exchange the goods if asked by the customer in the returned letter (which postage will be charged) or refund (goods only, no postage). Please also enter a contact telephone number we can best contact you on during the day if we need to speak with you.
YOU HAVE 1 MONTH TO RETURN GOODS FROM THE DATE SENT TO YOU.

BANK TRANSFER INFORMATION

Some countries such as France, Australia, New Zealand, and Denmark must pay by bank transfer as name and address checks on credit cards are not accepted in these countries. Our website completes name and address checks on all countries to help prevent fraud!! We will contact you if your original order is unsuccessful and will ask you via email if you are able to carry out a bank transfer. We will then email you our bank details if goods are in stock.

UK BASED ORDERS

Please note all UK based orders for footwear, football boots, clothing,and Snowblades are dispatched by Royal Mail Recorded Delivery. We aim for your parcel to be delivered within 1-3 working days. If you require a tracking number, please email sales@landausports.co.uk and state your order number to us. We will email you as soon as possible.

Goods sent via UPS which are skis, ski boots and snowblades are sent for delivery to take 3-5 working days. Sometimes a special order for ski wear may need to be done if the product is not in stock at the time. We will contact you if this occurs and will give you an estimated time of arrival to us and delivery to you.

WORLDWIDE ORDERS

Please note all Worldwide based orders for footwear, football boots, clothing,and Snowblades are dispatched by Royal Mail. We aim for your parcel to be delivered within 5-10 working days. If you require a tracking number, please email sales@landausports.co.uk and state your order number to us. We will email you as soon as possible.

Goods sent via UPS which are skis, ski boots, snowblades and ski poles are sent for delivery to take 3-5 working days. Sometimes a special order for ski wear may need to be done if the product is not in stock at the time. We will contact you if this occurs and will give you an estimated time of arrival to us and delivery to you.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Landau Sports do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.